Create new Refund

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Step by step guide:

  1. Go to “Orders” tab;
  2. Open the order you wish to be refunded for;

Note: You can only ask for a refund if the order is active. After the order has been closed this option is no longer available.

  1. Click on the “Refund Request” button (you can find it to the right of the “PAC Link” button;

  2. Input your refund reason (minimum 10 characters);

  3. Click the “Submit” button.

Note: Please request a refund only if you encounter issues with the rented proxy. For the proxy setup you can check the tutorials under the Help section or drop us an email. We are here to help.