Create new Refund

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Step by step guide:

  1. Go to “Orders” tab;
  2. Open the order you wish to be refunded for;

Note: You can only ask for a refund if the order is active. After the order has been closed this option is no longer available.

  1. Click on the “Refund Request” button (you can find it to the right of the “PAC Link” button;

  2. Input your refund reason (minimum 10 characters);

  3. Click the “Submit” button.

Note: A refund request does not imply that we will automatically finalize this request in your favor! Submit your request only if you encounter issues with your proxy!